Service Quality

Quality of Our Services

The scope of our services includes specimen handling, sample processing and analysis, reporting of test results, handling and delivery of supplies and test reports/information to our clients. Our internal quality audits, quality assurance and quality control programmes ensure the achievement of our service quality mission.

Quality of Our Analytical Results

The integrity and reliability of the testing process have direct implication on the quality of analytical results produced. Besides the usual regular preventive and service maintenance on instruments and compliance to instrument calibration protocols, our laboratories also participate in many internal and external quality control programmes to monitor the testing processes.

External Quality Assurance Programmes

  • Haematology
  • Coagulation
  • Point of Care Testing
  • CAP Surveys
  • National QAP for ABO/Rh Testing
  • National QAP for Malaria Parasite Testing
  • CAP Surveys
  • CAP Surveys
  • Biochemistry
  • Point of Care Testing
  • CAP Surveys
  • CAP Surveys
  • Clinical Molecular
  • Immunology & Serology
  • Hormone
  • Therapeutic Drug
  • CAP Surveys
  • CAP Surveys
  • National QAP for HIV Testing
  • National Serology Reference Laboratory, Australia (NRL)
  • CAP Surveys
  • CAP Surveys
  • Microbiology
  • CAP Surveys
  • National QAP for AFB Testing
  • Body Fluids
  • Seminal Analysis
  • CAP Surveys
  • CAP Surveys
  • Urine & Stool Analysis
  • CAP Surveys
  • Cytology
  • CAP PAP Cytopathology – Conventional
  • CAP PAP Cytopathology – ThinPrep
  • CAP NGC Non-Gynecology Cytopathology
  • Histopathology
  • CAP PIP Surgical Pathology
  • CAP MK Immunochemistry
  • Genetics
  • HGSA QAP (Cytogenetics)
  • UK NEQAS EQA (Molecular Genetics)


CAP College of American Pathologists
RCPA Royal College of Pathologists of Australia
HGSA Human Genetics Society of Australia
QAP Quality Assurance Program
UK NEQAS UK National External Quality Assessment Schemes
EQA External Quality Assessment
NRL National Serology Reference Laboratory, Australia (NRL)